Harris County Emergency Services District 11 is the governing entity responsible for providing emergency medical services to the residents and visitors of the district. Funded fully by the ESD, Harris County ESD 11 Mobile Healthcare provides 911 emergency medical services to over 700,000 residents and visitors across 177 square miles of North Harris County.
Harris County ESD 11 Mobile Healthcare serves the following zip codes, in whole or in part: 77014, 77064, 77066, 77067, 77068, 77069, 77070, 77073, 77090, 77338, 77373, 77375, 77377, 77379, 77388, 77389, 77429.
We operate a fleet of 40 advanced life support ambulances and respond to over 65,000 medical emergencies each year.
FACTS ABOUT ESD 11
VISION, MISSION, & OUR VALUES
OUR VISIONWe shall aspire to be a world-class mobile healthcare provider for both our customers and employees and to set standards for others to follow.
OUR MISSIONTo provide world-class mobile healthcare with a focus on improving the patients experience of care, while improving the overall health of the population we serve and reduce the per capita cost of healthcare in our communities.
As an organization, we are committed to the following Star Care Values:
Safety – Were my actions safe for me, for my colleagues, for other professionals and for the public?
Team-Based Approach – Were my actions taken with due regard for the opinions and feelings of my co-workers, even those from other agencies?
Attention to Human Needs – Did I treat my customer as a person? Was I kind? Did I use his or her name throughout the encounter? Did I listen to the customer’s concerns and was my response appropriate?
Respect – Did I act towards my customer, my colleagues, my first responders, the hospital staff, and the public with the kind of respect that I would have wanted to receive myself?
Customer Accountability – If I were face-to-face right now with the customers I dealt with, could I look them in the eye and say, “I did my very best for you!”.
Appropriateness – Was my service consistent with focusing on job 1; which is taking care of our internal and external customers – medically, professionally, legally, and practically, considering the circumstances I faced?
Reasonable Actions – Did my actions make sense? Would a reasonable colleague of my experience have acted similarly under the same circumstances?
Ethical Behavior – Were my actions fair and honest in every way? How would my family feel if this were on the front of the newspaper?